At SENDROPRO, we are committed to providing high-quality digital marketing, web design, SEO, PPC, social media marketing, email marketing, and other digital services. Because our services are primarily digital and involve time, resources, strategy, and customized work, our return and refund policy is designed to be fair to both our clients and our business.
1. Digital Services
Our services may include, but are not limited to:
- Website design and development
- Search Engine Optimization (SEO)
- Google Ads and PPC management
- Social media marketing and advertising
- Email marketing
- Website maintenance and optimization
- Content creation and marketing
- Digital marketing strategy
- Enterprise digital marketing solutions
- Consulting and other customized digital services
Since these services involve professional work performed specifically for each client, they generally cannot be physically returned once work has started.
2. Refund Eligibility
A refund may be considered when:
- A service has been paid for but work has not yet started.
- The client submits a cancellation request within the applicable cancellation period agreed upon with the company.
- We are unable to begin or deliver the purchased service due to circumstances within our control.
- A specific refund arrangement has been agreed upon in writing before the purchase.
Once substantial work has been completed, refunds may not be available.
3. Non-Refundable Services
The following may be non-refundable once work, setup, or delivery has begun:
- Website design and development
- SEO campaigns
- PPC and Google Ads management
- Social media marketing campaigns
- Email marketing campaigns
- Content creation
- Advertising campaign setup
- Marketing strategy and consulting
- Domain registration and renewal fees
- Web hosting fees
- Third-party software, plugins, subscriptions, or licenses
- Advertising or media spend paid to third-party platforms
- Customized digital products or services
Third-party charges are generally non-refundable because they are paid to external providers on behalf of the client.
4. Cancellation Policy
Clients may request cancellation by contacting SENDROPRO through our official contact channels.
Cancellation requests should include the client’s name, order or invoice number, purchased service, and reason for cancellation.
If work has already begun, we may deduct the value of work already completed, third-party expenses, setup costs, and other applicable charges from any eligible refund.
5. Subscription and Recurring Services
For recurring services such as monthly SEO, PPC management, social media marketing, website maintenance, or other ongoing marketing services, cancellation will normally apply to the next billing cycle.
Cancellation of a recurring service does not automatically qualify the client for a refund of charges already processed for the current billing period, particularly when work or services have already been performed.
Clients remain responsible for approved advertising budgets and third-party charges incurred before cancellation.
6. Website Projects
For website development projects, payments may be divided into milestones or stages.
If a client cancels a project after development has started, the amount refundable, if any, will be determined based on the work completed, resources committed, third-party expenses, and the terms of the applicable project agreement.
Completed milestones may be considered non-refundable.
7. SEO and Digital Marketing Results
Digital marketing services depend on numerous factors, including search engine algorithms, advertising platforms, competition, market conditions, website quality, client participation, and third-party platforms.
Therefore, we do not guarantee specific rankings, traffic levels, leads, sales, conversions, or revenue unless expressly stated in a separate written agreement.
Failure to achieve a particular marketing result does not automatically qualify a client for a refund.
8. Advertising Budgets
Advertising budgets paid to platforms such as Google, Meta, or other advertising networks are separate from our professional service fees.
Once advertising funds have been spent or committed to an advertising platform, those amounts may not be refundable by SENDROPRO. Any refunds from third-party advertising platforms are subject to that platform’s own policies.
9. Refund Processing
If a refund is approved, it will generally be processed using the original payment method where reasonably possible.
Processing times may vary depending on the payment provider, bank, credit card company, or payment platform . SENDROPRO is not responsible for delays caused by financial institutions or third-party payment processors.
10. Chargebacks and Payment Disputes
Before initiating a chargeback or payment dispute, clients are encouraged to contact us so that we can review and resolve the issue directly.
Unauthorized or fraudulent chargebacks may result in suspension of services while the matter is investigated.
11. Client Responsibilities
Clients are responsible for providing accurate information, required content, account access, approvals, credentials, and other materials necessary to complete their services.
Delays caused by missing information, delayed approvals, lack of access, or other client-related circumstances do not automatically qualify for a refund.
12. Exceptions
We understand that exceptional circumstances may occur. Refund requests involving unusual circumstances may be reviewed individually at our discretion.
Any exception to this policy must be approved by SENDROPRO in writing.
13. Changes to This Policy
We reserve the right to modify or update this Return & Refund Policy at any time. Changes will become effective when the updated policy is published on our website.
14. Contact Us
If you have questions about this Return & Refund Policy or would like to request a cancellation or refund, please contact us:
SENDPRO
Email: info@sendropro.com
Website: www.sendropro.com
Phone: 8997876678
By purchasing our services, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.